Replace Intercom with a system you own
Intercom puts a chat bubble on your site and charges by seats and resolutions for messaging that sits apart from your customer records. Talking to customers should happen where the customer already lives.
What Intercom costs you
- Pricing by seats and, increasingly, by resolution, that climbs with success.
- Conversations siloed away from your customer and order records.
- Bots, inboxes, and reporting gated behind higher tiers.
What we build instead
We build customer messaging into the same system as your customers and their orders, so a conversation, the person, and their history all sit together. Owned, connected, no per-seat meter.
When to keep Intercom
A very high-volume support operation may want a specialist platform. For most businesses, messaging tied to the actual customer record beats a separate rented inbox.